CIS-ITSM Valid Exam Practice | CIS-ITSM Exam Vce Format

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The CIS-ITSM Certification is designed for IT professionals who want to demonstrate their expertise in implementing ServiceNow IT Service Management solutions. It covers a wide range of topics, including incident management, problem management, change management, configuration management, service catalog management, and service level management. Certified Implementation Specialist - IT Service Management certification exam tests candidates' knowledge and skills in these areas, as well as their ability to configure and customize ServiceNow ITSM applications.

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q64-Q69):

NEW QUESTION # 64
Your implementation has some legacy change types with workflows, and also some new change models.
What option for Change Create New will support your scenario?

A. Change Catalog
B. Change Overview
C. Change Landing Page
D. Change Interceptor

Answer: A

NEW QUESTION # 65
Which table is used to store all the searches performed against knowledge base articles?

A. kb_use
B. kb_search_log
C. kb_queries
D. ts_query_kb

Answer: D

Explanation:
Explanation
kb_use table is used to store article views not users searches. kb_search_log and kb_queries don't exist.

NEW QUESTION # 66
In the baseline platform configuration, the Problem States include _________.

A. New, In Progress, On Hold, Resolved, Closed, Canceled
B. Open, Pending Change, Known Error, Closed/Resolved
C. New, Assess, Review, Closed
D. Open, In Progress, Closed

Answer: B

Explanation:
Explanation
sys_choice.list where table == problem and
problem state en 1 Open false 1
problem state en 3 Pending Change false 2
problem state en 2 Known Error false 3
problem state en 4 Closed/Resolved false 4

NEW QUESTION # 67
When you create a problem from an incident. Impact, urgency and priority are automatically populated, from the incident record. Your problem management process owner wants the problem manager to be responsible for assessing the impact and urgency on the problem, so they don't want the values from incident to be copied over.
What module would you use to make this adjustment?

A. Incident > Administration > Incident Properties
B. ITSM > Administration > Properties
C. Problem > Administration > Problem Properties
D. System Policy > Rules > Priority Lookup Rules

Answer: C

NEW QUESTION # 68
Which service types can be managed through the scope of Service Portfolio Management?
Choose 2 answers

A. Mobile service
B. Technical service
C. Application service
D. Business service

Answer: C,D

Explanation:
ServiceNow Service Portfolio Management primarily manages Business Services and Application Services. A Business Service refers to services that support business processes or provide value to the customer, while Application Services are services provided by software applications. These services are tracked and managed to ensure they align with organizational objectives. Mobile Service and Technical Service are more specialized or less commonly grouped within the Service Portfolio scope.
Refer to Service Portfolio Management for further understanding.

NEW QUESTION # 69
......

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